Return and Refund Policy

Effective Date: 08/21/2025

  1. Scope and Intent
    This Return and Refund Policy applies to all purchases made through the Growing Selection website located at https://growingselection.com/ ("Website").

  2. Contact Information
    For questions about returns and refunds, please contact our Customer Service team:
    Email: support@GrowingSelection.com
    Phone: (888) 975-5478
    Address: 11149 Thomas Street Northwest, Grand Rapids, Michigan 49534, United States
    Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

  3. Return Eligibility
    Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

  1. Return Process

4.1 Initiating a Return

  • Contact Customer Service: Email us at support@GrowingSelection.com or call (888) 975-5478 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

  • Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a prepaid shipping label.

4.2 Preparing Your Return

  • Securely pack the item in its original packaging.

  • Ensure all accessories, manuals, and free gifts are included.

  • Include the return authorization form and any necessary supporting documents.

  • Affix the prepaid shipping label provided in our email.

4.3 Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.

  • Use a trackable shipping method to ensure your package arrives safely.

Return Window: Ship the item within 30 days after receiving the return authorization.

  1. Return Shipping Costs
    No costs to the customer for return shipping (covered by Growing Selection).

  2. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging.

  • Request: Must be made within 30 days of receipt.

  • Refund: A refund will be issued to the original payment method minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 30 days of receiving the item.

  • Documentation: Provide photos or videos of the defect or damage.

  • Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.

  • Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.

  • Resolution: We will initiate an investigation with the carrier. If confirmed lost, we will offer a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

  1. Exceptions to the Return Policy
    Non-returnable items include:

  • Custom or Personalized Products

  • Perishable Goods (food, flowers, newspapers, magazines)

  • Intimate or Sanitary Goods (underwear, swimwear, personal care items) unless unopened and unused

  • Gift Cards and Downloadable Software Products

  1. Refunds

8.1 Refund Conditions

  • Approval: Refunds are issued after we receive and inspect the returned item.

  • Notification: We will notify you via email regarding approval or rejection.

8.2 Refund Processing

  • Method: Refunds will be processed to the original payment method used at purchase.

  • Time Frame: Refunds are issued within 7 business days of approval. It may take up to 10 business days for funds to appear, depending on your bank or card provider.

8.3 Partial Refunds
Partial refunds may be granted in certain situations:

  • Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns: Items returned more than 30 days after delivery.

  1. Exchanges

  • Eligibility: We replace items if they are defective, damaged, or incorrect.

  • Process: To request an exchange, contact us at support@GrowingSelection.com.

  • Shipping Costs: For defective or incorrect items, we cover the shipping. For exchanges due to change of mind, customers are responsible for shipping costs.

  1. Timelines

  • Return Window: Returns must be reported and shipped within 30 days of receiving the product.

  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days.

  • Refund Period: It may take up to 10 business days for the refund to appear in your account after approval.

  1. Legal Rights
    This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

  2. Questions and Support
    For more information, please:
    Visit our FAQ Page
    Contact our Customer Service team:
    Email: support@GrowingSelection.com
    Phone: (888) 975-5478

Growing Selection
support@GrowingSelection.com
(888) 975-5478
11149 Thomas Street Northwest, Grand Rapids, Michigan 49534, United States