Shipping Policy

Effective Date: 08/21/2025

1. Introduction
   At Growing Selection ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://growingselection.com/.

2. Shipping Destinations
   Countries We Ship To:
   United States
   Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs
   Domestic Shipping (United States): Free shipping on all orders
   No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time
   Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
   Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
   Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time
   Domestic Shipping: Standard Shipping: 4–7 business days (Monday–Friday).
   Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs (if expanded), or carrier issues.

6. Shipping Methods and Carriers
   Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
   Domestic Carriers: Most orders are shipped via third-party freight carriers. If your order includes an item shipped by freight, you will be contacted to schedule a curbside delivery appointment. Please ensure you provide the correct phone number at checkout.
   Insurance: Shipments are insured against loss or damage. If an issue arises, please contact us promptly.

7. Delivery Issues
   7.1 Delayed or Lost Packages
   Delayed Delivery: If delivery exceeds the estimated time, contact us at support@GrowingSelection.com or (888) 975-5478.
   Lost Packages: If tracking shows delivered but you haven't received it:

• Verify the shipping address

• Check with neighbors or security

• Contact us for assistance

7.2 Damaged Packages
Reporting Damage: If your package arrives damaged, take photos of both packaging and contents, and contact us within 7 days at support@GrowingSelection.com.
Resolution: We’ll arrange a replacement or refund promptly.

8. Missing Items
   Reporting Missing Items: Noticed missing items? Contact us within 7 days of delivery with your order number and missing item details.
   Resolution: We’ll investigate and either resend the missing items or issue a refund.

9. Return and Refund Policy
   Returns: Accepted within 30 days of receipt.
   Conditions: Items must be unused, undamaged, and in their original packaging. Some items (e.g., personalized or perishable goods) may not qualify.
   Return Shipping Costs: No cost to customer if due to our error; otherwise, return shipping is the customer’s responsibility.
   Refunds: Processed within 7 business days of inspection and issued to the original payment method; may take up to 10 business days to reflect.
   More Info: See our Return and Refund Policy.

10. Incorrect Address
    Ensure your shipping address is accurate. Returned packages due to incorrect addresses: we will contact you to arrange reshipment—additional charges may apply.

11. International Customs and Duties
    Currently, we only ship within the United States.

12. Contact Information
    For shipping questions or concerns:

• Email: support@GrowingSelection.com

• Phone: (888) 975-5478

• Address: Growing Selection,
  11149 Thomas Street Northwest,
  Grand Rapids, Michigan 49534,
  United States
  Customer Service Hours: Monday–Friday, 9 AM – 5 PM EST

13. Changes to This Shipping Policy
    We may update this policy at any time. Changes take effect immediately upon posting. Please review periodically.

Thanks for shopping with Growing Selection!
We appreciate your business and are committed to delivering exceptional service.